Privacy Policy
Last updated: March 2026
Sorélle ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Information you provide: When you place an order or contact us, we collect your name, email address, shipping address, billing address, and payment information. Payment details are processed securely through our payment provider and are never stored on our servers.
Automatically collected information: When you visit our site, we may collect your IP address, browser type, pages visited, and time spent on pages. This is used to improve the site experience.
Cookies: We use cookies to maintain your session, remember cart contents, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
2. How We Use Your Information
- Process and fulfil your orders
- Send order confirmation and shipping updates
- Respond to customer service enquiries
- Improve our website and product offerings
- Send marketing emails, if you have opted in (you can unsubscribe at any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping carriers to deliver your order
- Payment processors to handle transactions securely
- Analytics providers to understand site usage (in aggregated, anonymised form)
- Legal authorities if required to do so by law
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and tax purposes.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at sorellefootwear.shop@gmail.com.
6. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact
If you have any questions about this Privacy Policy, please contact us at sorellefootwear.shop@gmail.com.